CURRENT TURNAROUND TIME

It typically takes us 1-2 days to fulfill an order. This is the time it takes us to hand make and design your custom items. If there are any delays, we will let you know as soon as possible!

SHIPPING TIME

The shipping timeline depends on the method you choose at checkout. The options are listed below!

  • First Class Mail: 2-5 business days
  • Priority Mail: 2-3 business days
  • Priority Mail Express: 1-2 business days
  • UPS Ground: 3-5 business days
  • UPS 3 Day Select: 3 business days
  • UPS 2 Day Select: 2 business days
  • UPS 1 Day Select: 1 business day

These time frames are estimates, and they are not guaranteed.

CHANGING YOUR SHIPPING ADDRESS

Notify us as soon as possible to change your shipping address before your product ships. Please note that we cannot change your shipping address once we have printed your shipping label/ you have received an email with tracking information.

MY ORDER ARRIVED DAMAGED

If there is an issue with your order (ex- product defect, incorrect item, etc), we must be notified within 48 hours of the package being delivered.
Please reach out to us via email - hello@simplesentimental.com. In the email, please include
  • Your order number
  • Photo(s) of the damaged item(s)
  • Photo(s) of the outside of the package the items arrived in

MY PACKAGE WAS MARKED AS DELIVERED, BUT I CAN'T FIND IT

  1. Check all side doors and your mailbox, with neighbors, or the front office (if applicable)
  2. Ask your family/friends who live with you if they got the package for you.
  3. Wait a few days - USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely
  4. Contact the local post office, provide the tracking number, and let them know what happened to see if they can help
  5. If the item does not show up (which is rare), file a claim online or at the post office that delivered the item (USPS insures Priority Mail and in most cases are liable for misdelivered or stolen property)

Please note we cannot reimburse lost, stolen, or mis-delivered packages. Thank you for understanding!

MY PACKAGE IS BEING RETURNED TO YOU

As soon as the package makes it back to us, we will reach out to you! This typically happens because the mailing address is not valid. Once we receive the package, we will set up payment for a new shipping label and get it sent to a new address.

Returns

 

RETURNS 

  • Because each product we create has been made to order, we do not accept returns on any of our products.
  • If your product is defective, has an incorrect spelling, or you are not pleased with your item, please let us know with 48 hours of delivery. We want every experience with Simple & Sentimental to exceed your expectations, and we want to ensure you receive excellent products!

EXCHANGES

  • If you purchased a non-personalized item, you may exchange it for a different size. It is up to the discretion of Simple & Sentimental to determine if the item was personalized. Personalized items include items with custom colors, sizes, text, etc.

 

shipping

It typically takes us 1 business day to fulfill an order. This does not include the package's time in transit/shipping. If there are any delays in production, we will let you know as soon as possible!

The shipping timeline depends on the method you choose at checkout. The options are listed below!

First Class Mail: 2-5 business days

Priority Mail: 2-3 business days

Priority Mail Express: 1-2 business days

UPS Ground: 3-5 business days

UPS 3 Day Select: 3 business days

UPS 2 Day Select: 2 business days

UPS 1 Day Select: 1 business day

These time frames are estimates, and they are not guaranteed.

Notify us as soon as possible to change your shipping address before your product ships. Please note that we cannot change your shipping address once you have received an email with tracking information stating that your package has shipped.

If there is an issue with your order (ex- product defect, incorrect item, etc), we must be notified within 48 hours of the package being delivered.

Please reach out to us via email - info@mangiftsco.com. In the email, please include:

-Your order number

-Photo(s) of the damaged item(s)

-Photo(s) of the outside of the package the items arrived in

Try these steps!

1. Check all side doors and your mailbox, with neighbors, or the front office (if applicable)

2. Ask your family/friends who live with you if they got the package for you.

3. Wait a few days - USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely

4. Contact the local post office or UPS, provide the tracking number, and let them know what happened to see if they can help

5. If the item does not show up (which is rare), file a claim online or at UPS or the post office that delivered the item (USPS insures Priority Mail and in most cases are liable for misdelivered or stolen property)

Please note we cannot reimburse lost, stolen, or mis-delivered packages. Thank you for understanding!

As soon as the package makes it back to us, we will reach out to you! This typically happens because the mailing address is not valid. Once we receive the package, we will set up payment for a new shipping label and get it sent to a new address of your choosing.

returns

Because each product we create has been made to order, we do not accept returns on any of our products.

If your product is defective, has an incorrect spelling, or you are not pleased with the quality of your item, please let us know with 48 hours of delivery. We want every experience with Man Gifts Co to exceed your expectations, and we want to ensure you receive excellent products!

If you purchased a non-personalized item, you may exchange it for a different size or color. It is up to the discretion of Man Gifts Co to determine if the item was personalized. Personalized items include items with custom colors, sizes, text, etc.

FAQ

We do accept custom orders! Email us at info@mangiftsco.com to get your custom order started.

Yes! We always have items on sale under our "SALE" tab, and we offer discount codes when you join our email list (sign up at the bottom of this page)

Our staff works Monday-Friday from 8am-5pm.

We do! Our phone number is (252)-320-9458. Please note our customer experience team answers and returns phone calls Monday-Friday from 8am-5pm, excluding holidays.

Our email is info@mangiftsco.com, we typically respond in 1 business day or less!